Features Overview

ServerMate features are enabled per server from Feature Centre in the web dashboard (opens in a new tab). Most also have slash commands you enable on the Commands tab.

Plan limits (Free vs Pro) are on Pricing (opens in a new tab). In Discord, /help shows tiers for your server.

Core (Free tier)

These work on the Free plan unless noted.

Moderation

Dashboard: Feature Centre → Moderation

Warn, kick, ban, mute, and unmute from Discord or the dashboard
Moderation cases with moderator, target, reason, and timestamps
Mod log channel via /setmodlog or the Moderation panel
Bulk message cleanup with /prune
Sticky messages with /sticky and /unsticky

User verification

Dashboard: Feature Centre → User Verification

Verification flows with role assignment after verify
/sendverify to prompt a member
/setverifylog for verification logging

Embedded messages

Dashboard: Feature Centre → Embedded Messages

Visual embed builder in the dashboard
Send rich messages to any channel (title, fields, images, buttons)

Reaction roles

Dashboard: Feature Centre → Reaction Roles

Self-assign roles via reactions or role menus
Configure requirements and restrictions in the dashboard

Custom commands

Dashboard: Feature Centre → Custom Commands

Server-specific commands with a configurable prefix (default .)
Text or embed responses, variables ({user}, {server}, {channel}), role/channel restrictions

Custom bot required: Dot-prefix commands (anything other than /) need a connected custom bot with Message Content Intent — the bot must read messages to trigger them. Slash-prefix (/) custom commands are registered as slash commands and do not need Message Content.

See Custom bot setup and Commands — custom commands.

Polls

Dashboard: Feature Centre → Polls

Create polls from the dashboard or with /poll in Discord

Tickets

Dashboard: Feature Centre → Tickets

Support ticket panels and settings
Members open tickets with /create-ticket

Feedback & support

Dashboard: Feature Centre → Feedback (when enabled)

/feedback — submit feedback via modal
/support — submit a support request via modal
/setfeedbackchannel — set where submissions are posted

Server Link

Dashboard: Feature Centre → Server Link

Link live game servers to Discord (FiveM and other query-based platforms):

/addserver — link to add connections in the dashboard
/serverstatus — status embed for a linked server
/serverplayers — player count or list

Free: limited linked servers · Pro: higher limits (see Pricing (opens in a new tab))

Creator Alerts

Dashboard: Feature Centre → Creator Alerts

Per-creator alerts for Twitch, YouTube, Kick, TikTok, and X
Route alerts to specific channels
/creator slash command to add, remove, or list creators from Discord

Free: 2 active alerts · Pro: unlimited alerts + Live alert rules (discover streams by game/category on Twitch)

See Creator Alerts setup.

Todo lists

Dashboard: Feature Centre → Todo Lists

Shared task boards synced between dashboard and Discord
/todo for members, /todo-admin for list and channel setup

→ Todo lists command reference — full parameter docs for every subcommand

Utilities

Always available when enabled on the Commands tab:

/help — command and feature reference
/config — quick server settings (admins)
/setup — template setup wizard (admins)

Pro features

Require a Solo, Squad, City, or Network plan unless your server has a manual grant. Upgrade from Subscription in the dashboard or Pricing (opens in a new tab).

AI Summarisation

Dashboard: Feature Centre → AI Summarisation

/summarise — summarise recent messages, a thread from a message, or a member's messages
Right-click a message → Summarise from here
Monthly summary quota by plan (e.g. 30 on Solo); optional bring-your-own OpenAI key
Works best with Custom Bot + Message Content Intent — required to read message text; see Custom bot setup

See AI Summary setup.

Custom Bot (Bot customisation)

Dashboard: Feature Centre → Bot Customisation · → Full setup guide

Run ServerMate through your own Discord application (name, avatar, presence)
Required (with Message Content Intent) for:
- AI Summarisation — reading channel text for /summarise
- Dot-prefix custom commands (e.g. .rules) — not slash-prefixed / custom commands
- Full message delete logging in moderation (content in mod logs)
Pro plan required · guided setup in the dashboard matches the Developer Portal steps

Server Groups

Dashboard: Server Groups tab (not per-feature)

Group multiple servers under one workspace
Shared oversight and group-level settings
Ban sync on Squad and above — bans propagate across grouped servers with linked cases

Ban sync

Part of Server Groups (Squad, City, Network plans):

Ban in one server → auto-ban in synced servers in the group
Exemptions for trusted members
Per-server opt-in/out

Dashboard-only (no slash command)

These are configured entirely in the web dashboard:

Members — browse and manage members
Roles — role explorer, bulk assignment, kanban-style role management
Overview — activity feed, stats, quick actions
Subscription — plan, billing, Stripe portal
Settings — permissions, delegates, general server settings

Feature management checklist

Feature Centre — toggle the feature on
Open the feature panel — complete setup (channels, rules, creators, …)
Commands tab — enable related slash commands
Settings → Permissions — web access + command access for staff roles
Test in a private channel before going server-wide

Troubleshooting

Issue	What to check
Feature missing in sidebar	Not enabled in Feature Centre, or plan does not include it
"Premium required"	Upgrade under Subscription or Pricing (opens in a new tab)
Command not in Discord	Parent feature off, command disabled on Commands tab, or custom bot not connected
Permission errors	Bot role hierarchy, Discord permissions, Settings → Permissions command access

More detail: Help — common issues · FAQ

Moderation commands Commands